Understand
Evidence reviews, synthesis, evaluation, impact analysis, research.
MelbourneEvidence practice
Impact Intelligence Lab
Know what your evidence is really telling you.
Impact Intelligence Lab helps organisations make sense of evidence, outcomes and impact, from evaluation and reporting to measurement systems, evidence governance and continuous learning.
How people arrive
Most organisations do not ask for an “impact intelligence system.” They arrive with a live pressure.
The door people walk through.
- 01
We have loads of data but don't know what it means.
- 02
The funder wants us to demonstrate outcomes.
- 03
We think the program works, but we can't prove it.
- 04
We've got three reports saying different things.
- 05
We're collecting heaps of information nobody uses.
- 06
We need an evaluation, but we're not even sure what we should measure.
- 07
Our board wants to know whether we're actually making a difference.
Four capabilities
Understand. Measure. Learn. Use.
Evaluation is one response inside this practice, not the whole of it. The influence principle runs through all four.
Measure
Outcomes frameworks, KPIs, theory of change, measurement design.
Learn
Gaps, patterns, unintended outcomes, and what to examine next.
Use
Reporting, decision support, evidence governance, impact communication, and CIIS.
Core principle
Experience can be evidence. Lived Experience is expertise. Participation must carry influence.
- 01
Experience can be evidence.
- 02
Lived Experience is expertise.
- 03
Participation must carry influence.
Did people merely provide information, or could they influence what it meant and what happened next?
We don't only ask whether there is evidence. We ask whose evidence counts, how it has been interpreted, and whether the people closest to an issue had any influence over what happened next.
lived experience is a person’s direct experience of a system, service, condition, community or circumstance. Lived Experience is that experience recognised as knowledge and expertise, including advisory, leadership, peer, workforce, governance or professional roles.
- Preserve people’s meaning, context and consent.
- Distinguish what someone said from our interpretation of it.
- Keep disagreement and missing voices visible.
- Allow people to challenge interpretations.
- Where possible, show how their contribution influenced what happened next.
Practice and infrastructure
Practice first. Infrastructure where it fits.
Impact Intelligence Lab is the practice: thinking, expertise and partnership. CIIS is the evidence infrastructure we are developing to make that work safer, more continuous and more useful. It helps keep sources, interpretation boundaries, shareability and human authority visible. It does not approve claims or upgrade weak evidence into certainty.
Evidence surfaces. People decide. Limits stay visible.
How we engage
Scoped to the live question.
Not a self-serve product tour. We start from the pressure you are under and determine the right response.
01
Evidence challenge
Bring the live question: conflicting reports, unclear measures, funder pressure, or unused data.
02
Practice response
We help determine whether synthesis, measurement design, evaluation, reporting, or learning work is the right next step.
03
CIIS where it fits
When continuous evidence infrastructure is needed, we scope a governed pilot inside the practice, not instead of it.
Begin here
Bring the evidence challenge.
Tell us what you are trying to understand, strengthen or use. We will help determine whether evaluation, measurement design, synthesis, reporting, learning work or a CIIS pilot is the right next step.
Discuss your evidence challenge See current status